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Screen blackout and touch not working

avishnoi44
Star I
My phone Screen blackout while working on phone and not wakeup for few minutes to wakeup the phone the power switch is also not working, kindly resolve the issue
4 REPLIES 4

julienvd93
Rising Star II
Your best option is to do a factory reset and see if that solves the problem. Otherwise you might need to return the phone to an Asus service center.
Are you on the latest firmware?

jetjosh92
Rising Star II
It could be a hardware problem, do visit your local ASUS service centre if you are unable to do a factory reset or a factory reset does not solve your problem.

jetjosh92
Rising Star II
I found a similar issue on XDA
Rog phone 2 just died...You might want to take a look.

Anders_ASUS
Hall of Fame III
avishnoi44

My phone Screen blackout while working on phone and not wakeup for few minutes to wakeup the phone the power switch is also not working, kindly resolve the issue


Screen blackout and touch not working
Have you tried the fix suggested from the xda thread? If it worked, then please let us know if this ever happens again