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ROG 2 Heats up to 41 to 42* Celsius and shuts down while Playing games

eknarayanhari
Star II
Hi ASUS,
You have Designed THE WORST GAMING Phone of the century which goes dead when ROG 2 Heats up to 41 to 42* Celsius and shuts down and either goes DEAD or Restarts several number of times until it cools down to 39*Celsius. When ever during the use,whether its watching videos online/or using VIDEO conferencing apps for long hours which is the need of the hour or THE FAMOUS SELLING POINT of the ROG 2-- "BEAST in Gaming" crashes at 40-41* Celsius. First time in my life i have seen such a product. And I literally wasted my money on such QUALITY.
This is theWORST DECISION which i have taken to switch from S10 to ROG 2 for gaming/everday use
Now in this lockdown i cant call any body and cant work from home also. And I researched about the same issue. It seems a lot of people have same issue but ASUS Seems to be SLEEPING on this ISSUE.
NO acknowledgement of the issue leave aside APOLOGIES from them also.
BUT they are happy to send you a SURVEY in such state.
HOW INHUMAN such a Act should be called from you ASUS.....HOW INHUMAN.
This is an HARDWARE issue and you people are still not taking note on this issue .
WHICH IS REPORTED SO MUCH BY SO MANY GAMERS ACCROS THE WEB.
KINDLY TRY TO ACT HUMAN LIKE COMPANIES SUCH AS IPHONE AND ONE PLUS.
23 REPLIES 23

Manoj_kumar_cr
Star III
It's because u have air cooler behind it ..all can't afford the same ..so plzzzzz 🙏

ronald1985
Community Legend I
Manoj kumar cr

It's because u have air cooler behind it ..all can't afford the same ..so plzzzzz 🙏


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I got a transparent rubber case on and I was not charging. I didn't have air cooler on, and I do appreciate it might be expensive, but here I managed without it.
EDIT:// I didn't even have X-Mode on and I was on 60hz refresh rate.

Im facing the same issue my phone goes upto 57 degree and heats up alot that i even can hold the phone i complaint about my issue they took my phone for repair they did everything they can but failed they even replaced my main board even though the issue solve im going to file the complaint against the company soon after once they reply to my mail i want unit replacement asus we done with rog phone 2 and god bless rog phone 3 totally waste of money i should have gone for OnePlus 7t ....

mucaalbert72
Star II
ronald1985

Here is another proof that lower graphics will help you with your heating problems.

Both screenshots below contain lowest settings and within the same 2 minutes of doing nothing. The first screenshot is lower than my previous post and my second screenshot shows it has gone up 1 degrees. That's 3 degrees cooler than you have with high graphic settings.

1.jpg

2.jpg

EDIT:// To answer your point Manoj, yes it's a gaming phone and it does mean you can have higher settings, but not forever. I make you run forever and you will be asking for a break at some point. Everything has a limit.


View post
ronald1985

Here is another proof that lower graphics will help you with your heating problems.

Both screenshots below contain lowest settings and within the same 2 minutes of doing nothing. The first screenshot is lower than my previous post and my second screenshot shows it has gone up 1 degrees. That's 3 degrees cooler than you have with high graphic settings.

1.jpg

2.jpg

EDIT:// To answer your point Manoj, yes it's a gaming phone and it does mean you can have higher settings, but not forever. I make you run forever and you will be asking for a break at some point. Everything has a limit.


View post
screenshot-20200707-200140751.jpg
be thankful that your phone at least drops down to 26° look at mine, and i played for 30 mim of COD mobile like an hour ago it went up to 45° so i stopped, but anyways mine never goes lower than 36°

ronald1985
Community Legend I
mucaalbert72

https://zentalk.asus.com/en/discussion/comment/94916#Comment_94916

https://zentalk.asus.com/en/discussion/comment/94916#Comment_94916

screenshot-20200707-200140751.jpg

be thankful that your phone at least drops down to 26° look at mine, and i played for 30 mim of COD mobile like an hour ago it went up to 45° so i stopped, but anyways mine never goes lower than 36°


View post
Are you using low graphics? With low graphics playing on COD, I can get 41 - 42 degrees with X-mode at 60hz along with the hardcore tuning within 30 minutes to 1 hour. But it doesn't sound normal to have 36 degrees when not being used, unless you're in a very hot room or in a hot country.
I need someone who has a 12GB RAM phone who also play either COD or PUBG to see if they face this issue. At the moment, personally I am only seeing this issue on 8GB RAM phones. The only explanation I have for the restart and heating is because of the lack of RAM as your phone will be torturing itself to get more memory when it's approaching its limit.