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Phone Switches off upon connecting the charger

Anand_swamy
Star I
Model Name: ROG 2
Firmware Version: WW_17.0240.2105.90_0
Rooted or not: Not rooted
Frequency of Occurrence: Always
APP Name & APP Version (If your issue relates to the app):
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For the last few months, my Phone switches off upon connecting the charger and wont go past lock screen(reboot) unless the charger is disconnected( if I try to boot with long press on power button). I See this is a common problem with ROG based on volume of user complaints on this. My phone is 1.5 years old and out of warranty.
On day time I am missing too many work related calls because of this.
Is there a diagnostic tool which logs the cause of reboot? While my phone is on battery power it lags/restarts while it crosses 42 degrees.
@ARP_ASUS What is causing this issue and how much does it cost me to get it fixed.
6 REPLIES 6

Anand_swamy
Star I
@ARP_ASUS Any updates on this?

ronald1985
Community Legend I
Anand swamy

@ARP_ASUS Any updates on this?


View post
If it's happening in safe mode then it will be service centre. Not sure if @ARP_ASUS is asking for the price because they don't usually discuss individual cases.