Please tell us some basic information before asking for help:
- Model Name: Rog phone 2
- Firmware Version: android 10 (degraded from 11)
- Rooted or not: not
- Frequency of Occurrence:
- APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
Almost 3 month my phone started to auto restart during games and overheating. I am living in Azerbaijan and there is official service center "Comp Clinic" (compclinic .az). they refused to repair my phone because my warranty ended. I know my warranty is not available, i asked for paid service - fix problem and say how much i need to pay. they still refuse to accept phone if warranty period ended. Anyone from Mods can contact official service in my country ? is it normal that after warranty period we must throw away our phone ?? Playing pubg on low settings, phone restarts after 3 4 minutes, overheating and left airtrigger glitches. tried factory reset, reinstall game, decreased GPU performance nothing helps. Benchmark stress test unsuccesfull phone turns off after 4 minutes of testing. Please someone from moderators explain why i cant repair my phone in official service even i am ok with paying for service ?
Official Asus Service Center in Azerbaijan refuses to repair phone !!!
i provided every infotmation you requested. thanks for attention.
Falcon_ASUSThank you very much... Hope we will fix my phone...
I have forwarded the information to the relevant department. We will keep you updated and your consideration will be very much appreciated.