Not charging primery port

[nareshlal368]

When i charge my phone not geting charge i check cable dock all everything is fine but my charging port not charging when i switch off mobile then it's charging plz fix the problem new mobile i hope asus is best i purchase but now facing issu

[Anders_ASUS]

Which FW do you have? Please give me a screenshot

[nareshlal368]

Fw mean i not understand plz tell me clear sir

[julienvd93]

nareshlal368

Fw mean i not understand plz tell me clear sir

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Firmware

[nareshlal368]