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My ROG 2 couldnt capture video. Help

John_Paul
Star I

‎12-30-2019 05:26 PM

Hi good morning I have a tencent edition of rog 2 and couldn't capture video. Help
0 Kudos
1 REPLY 1

LP_ASUS
Community Legend I

‎12-31-2019 02:31 PM

If you have a Tencent phone, other users have cleared cache of the Google app and had success getting their phone to record video again. More in depth steps can be found here. https://zentalk.asus.com/en/discussion/10204/clarified-asus-rog-phone-ii-couldnt-record-any-video
Unfortunately, if that step doesn't work for you, there isn't more we can do. We do not support the Tencent edition with worldwide firmware. More info on why can be found here.
https://zentalk.asus.com/en/discussion/10259/psa-take-caution-tencent-branded-chinese-models-with-gl...