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My phone just gone black during charging procedure

Daredevil
Star I
Please tell us some basic information before asking for help:
Model Name:
Firmware Version:
Rooted or not:
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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2 REPLIES 2

ronald1985
Community Legend I
Daredevil

Please tell us some basic information before asking for help:

  1. Model Name:
  2. Firmware Version:
  3. Rooted or not:
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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My phone just gone black during charging procedure
Hold power button and volume key down together to restart the phone.
If that doesn't work, then visit service centre.
If you was playing on the phone while charging, I would leave it on charge then play after it is charged. Otherwise, you are generating unnecessary heat on the device. Otherwise, use lower watts charger.

ARP_ASUS
Community Legend II
Hi Daredevil,
Can you confirm the above?