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Multiple Issues in ROG phone 2 after 2 months usage

Apollofury
Rising Star II
Hi guys !
I got my ROG 2 among the first batch in India . It's currently running on android 9 , 1st October security patch ,kernel 4.14.83 .
some issues i am facing -

Screen freezes in the middle of gaming, especially while playing call of duty, the screen just freezes but i can still hear the audio and people chatting , i have to go back to home screen , clear the game from memory and restart it.
fingerprint scanner is really really slow , i have a 3.5 year lenovo phone whose finger print scanner is faster than ROG 2, second if an app has app lock and the screen times out when that app is open then the system UI crashes hen i open the phone lock using fingerprint scanner, i have to lock the screen and open again .
ear speaker crackles when on a phone call, this happens only when i am on a call, the speaker makes crackle noises .
The macro mode in the camera is probably one of the most difficult thing i have deal with in photography, it does not focus on the subject at all , i have struggle with various angles and distances to figure out when it wants to work.
Pocket mode is probably a useless feature on the phone as the phone has pocket dialed emergency services multiple times.
The screen brightness is a major issue , the lowest brightness setting can still act like a torch light in pitch dark places ( it's way too bright!) . The other strange thing i have noticed is when i step into direct sunlight the auto brightness sensor really struggles , the brightness incremental is so slow that i can basically see the brightness increases in sorta like step wise like flickering.
and last updates guys come on! i am not asking for android 10 but security updates or updates to fix simple bugs , anything at all ! one of my family member is using zenfone max M2 and it is running on December 5th update and i am using a premium phone released in 2019 that is running on android 9 october 1st update .
other than the above issues am really glad i bought this phone , it's a beast of phone and definitely a head turner in a crowd.
61 REPLIES 61

ApolloFury

Hi guys !

I got my ROG 2 among the first batch in India . It's currently running on android 9 , 1st October security patch ,kernel 4.14.83 .

some issues i am facing -

  1. Screen freezes in the middle of gaming, especially while playing call of duty, the screen just freezes but i can still hear the audio and people chatting , i have to go back to home screen , clear the game from memory and restart it.
  2. fingerprint scanner is really really slow , i have a 3.5 year lenovo phone whose finger print scanner is faster than ROG 2, second if an app has app lock and the screen times out when that app is open then the system UI crashes hen i open the phone lock using fingerprint scanner, i have to lock the screen and open again .
  3. ear speaker crackles when on a phone call, this happens only when i am on a call, the speaker makes crackle noises .
  4. The macro mode in the camera is probably one of the most difficult thing i have deal with in photography, it does not focus on the subject at all , i have struggle with various angles and distances to figure out when it wants to work.
  5. Pocket mode is probably a useless feature on the phone as the phone has pocket dialed emergency services multiple times.
  6. The screen brightness is a major issue , the lowest brightness setting can still act like a torch light in pitch dark places ( it's way too bright!) . The other strange thing i have noticed is when i step into direct sunlight the auto brightness sensor really struggles , the brightness incremental is so slow that i can basically see the brightness increases in sorta like step wise like flickering.

and last updates guys come on! i am not asking for android 10 but security updates or updates to fix simple bugs , anything at all ! one of my family member is using zenfone max M2 and it is running on December 5th update and i am using a premium phone released in 2019 that is running on android 9 october 1st update .

other than the above issues am really glad i bought this phone , it's a beast of phone and definitely a head turner in a crowd.


Multiple Issues in ROG phone 2 after 2 months usage
ApolloFury

Hi guys !

I got my ROG 2 among the first batch in India . It's currently running on android 9 , 1st October security patch ,kernel 4.14.83 .

some issues i am facing -

  1. Screen freezes in the middle of gaming, especially while playing call of duty, the screen just freezes but i can still hear the audio and people chatting , i have to go back to home screen , clear the game from memory and restart it.
  2. fingerprint scanner is really really slow , i have a 3.5 year lenovo phone whose finger print scanner is faster than ROG 2, second if an app has app lock and the screen times out when that app is open then the system UI crashes hen i open the phone lock using fingerprint scanner, i have to lock the screen and open again .
  3. ear speaker crackles when on a phone call, this happens only when i am on a call, the speaker makes crackle noises .
  4. The macro mode in the camera is probably one of the most difficult thing i have deal with in photography, it does not focus on the subject at all , i have struggle with various angles and distances to figure out when it wants to work.
  5. Pocket mode is probably a useless feature on the phone as the phone has pocket dialed emergency services multiple times.
  6. The screen brightness is a major issue , the lowest brightness setting can still act like a torch light in pitch dark places ( it's way too bright!) . The other strange thing i have noticed is when i step into direct sunlight the auto brightness sensor really struggles , the brightness incremental is so slow that i can basically see the brightness increases in sorta like step wise like flickering.

and last updates guys come on! i am not asking for android 10 but security updates or updates to fix simple bugs , anything at all ! one of my family member is using zenfone max M2 and it is running on December 5th update and i am using a premium phone released in 2019 that is running on android 9 october 1st update .

other than the above issues am really glad i bought this phone , it's a beast of phone and definitely a head turner in a crowd.


Multiple Issues in ROG phone 2 after 2 months usage
ApolloFury

Hi guys !

I got my ROG 2 among the first batch in India . It's currently running on android 9 , 1st October security patch ,kernel 4.14.83 .

some issues i am facing -

  1. Screen freezes in the middle of gaming, especially while playing call of duty, the screen just freezes but i can still hear the audio and people chatting , i have to go back to home screen , clear the game from memory and restart it.
  2. fingerprint scanner is really really slow , i have a 3.5 year lenovo phone whose finger print scanner is faster than ROG 2, second if an app has app lock and the screen times out when that app is open then the system UI crashes hen i open the phone lock using fingerprint scanner, i have to lock the screen and open again .
  3. ear speaker crackles when on a phone call, this happens only when i am on a call, the speaker makes crackle noises .
  4. The macro mode in the camera is probably one of the most difficult thing i have deal with in photography, it does not focus on the subject at all , i have struggle with various angles and distances to figure out when it wants to work.
  5. Pocket mode is probably a useless feature on the phone as the phone has pocket dialed emergency services multiple times.
  6. The screen brightness is a major issue , the lowest brightness setting can still act like a torch light in pitch dark places ( it's way too bright!) . The other strange thing i have noticed is when i step into direct sunlight the auto brightness sensor really struggles , the brightness incremental is so slow that i can basically see the brightness increases in sorta like step wise like flickering.

and last updates guys come on! i am not asking for android 10 but security updates or updates to fix simple bugs , anything at all ! one of my family member is using zenfone max M2 and it is running on December 5th update and i am using a premium phone released in 2019 that is running on android 9 october 1st update .

other than the above issues am really glad i bought this phone , it's a beast of phone and definitely a head turner in a crowd.


Multiple Issues in ROG phone 2 after 2 months usage
i have similiar trouble, no. 1
if i play CODM on Rog 2

ZT-bf1f0550
Star I
It sounds like Asus knows about this problem and is willing to throw every "did you reset it" old mom and pop answer they can because apparently this only effects the tencent version which they APPARENTLY don't give a crap about because they priced it cheaper. I'm so mad. Because this phone could be so much more. It over heats. It's connection to my ultra powerful WiFi is a home for some games and apps like destiny 2 companion or Pokemon master. And let's get to the center of the issue. CALL OF DUTY MOBILE. if I would have KNOW tTHIS PHONE COULDNT PLAY THAT GAME I WOULD HAVE NEVER BOUGHT IT. Every fricken game j get kicked and have to log out after wiping game and hurry to log back in to check if I'm dead. Every game. It's sad. Ive tried all the settings and it updated to the latest Android update. None of my friends experience this stuff and they look at my "elite gaming phone" like it's a joke and as I cry as I write this I'm starting to think so as well

Anders_ASUS
Hall of Fame III
Quentinturner09@gmail.com

It sounds like Asus knows about this problem and is willing to throw every "did you reset it" old mom and pop answer they can because apparently this only effects the tencent version which they APPARENTLY don't give a crap about because they priced it cheaper. I'm so mad. Because this phone could be so much more. It over heats. It's connection to my ultra powerful WiFi is a home for some games and apps like destiny 2 companion or Pokemon master. And let's get to the center of the issue. CALL OF DUTY MOBILE. if I would have KNOW tTHIS PHONE COULDNT PLAY THAT GAME I WOULD HAVE NEVER BOUGHT IT. Every fricken game j get kicked and have to log out after wiping game and hurry to log back in to check if I'm dead. Every game. It's sad. Ive tried all the settings and it updated to the latest Android update. None of my friends experience this stuff and they look at my "elite gaming phone" like it's a joke and as I cry as I write this I'm starting to think so as well


View post
This is not isolated to the Tencent phone or ASUS for that matter. It can happen to ANY android phone. These reviews from Play Store are cherry picked to prove my point (that it can happen on any phone) but you can find a LARGE number of negative reviews mentioning the issues you described.
JPVQCGETCN2O.png
5D231WU169Y4.png
FLLM751SCRLB.png
NCI7145POQC9.png

nakul696
Star III
Anders_ASUS

https://zentalk.asus.com/en/discussion/comment/51840#Comment_51840

This is not isolated to the Tencent phone or ASUS for that matter. It can happen to ANY android phone. These reviews from Play Store are cherry picked to prove my point (that it can happen on any phone) but you can find a LARGE number of negative reviews mentioning the issues you described.

JPVQCGETCN2O.png

5D231WU169Y4.png

FLLM751SCRLB.png

NCI7145POQC9.png


View post
Yeah it seems that it is indeed a problem in the app. Is there a chance that the team at ASUS can contact Activision and maybe get this issue noticed and acted upon? Since this is so common, it is getting negative attention to both the companies and mostly to ASUS. Btw, this issue had happened with me with Android 9 as well! Not saying that Asus is at fault, but there's something more complicated going on here than just a OS version issue.

jyun88
Rising Star II
Sometimes it is game issue and sometimes it's phone software issue.
Anyhow,Asus really need to step up on the software support. Yes i know Asus team is working on it but it's not good enough to play the smartphone "game" among so many brands.
I don't know about Tencent edition and i will definitely never going to get 1 cause they're Tencent for a reason.
I really hope Asus really can step up into the game here. Price point level, there are Samsung,Oneplus which did very well. OnePlus really step into the game very well and they get into premium pricing(many can live with that)

Sorry if I sound harsh to Asus team(you guys did well) but your company really need to step up.