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Mobile Desktop Dock does not work

kewin_f_c
Star I
I bought the accessory and when I connect the charger it will not turn on. The charger I use is the Rog Phone 2's own distributed by ASUS BRASIL. When I plug the accessory into the outlet it does not turn on any light. I tried Asus Brasil support, but the neglect is very great



8 REPLIES 8

kewin_f_c
Star I
Can someone help me?

Cenimm
Rising Star I
Is the charger strong enough? I needed a stronger one to get mine to work.

kewin_f_c
Star I
Cenimm

Is the charger strong enough? I needed a stronger one to get mine to work.


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Which charger did you buy? Can you give me a reference?

Gustav_ASUS
Community Legend III
@kewin.f.c You will need a 30 W adapter to power the desktop dock.
I assume you have tried connection your phone to the dock to see if it works? If the indicator light on the dock does not light up, you should at least be able to hear the fan spinning and your phone recognizing the dock when plugged in. I noticed just now that the indicator light on my test unit does not turn on, but the dock functions fine apart from that.