LullehFor the notifications, ensure you have the apps enabled on start-up in the Battery menu.
Please tell us some basic information before asking for help:
- Model Name: ASUS ROG Phone 2
- Firmware Version: Android 10
- Rooted or not: No
- Frequency of Occurrence: Every 15min
- APP Name & APP Version (If your issue relates to the app): -
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
Since about a month ago, my phone is dropping connection every 15min when it's closed. This can be in the middle of a call even (timed it today and it happened exactly 15min into the call and then again 30min (15min later) into the same call. If I leave my phone on the desk and don't touch it, I get no notification of people write to me on WhatsApp for example and when I press the power button and unlock the phone I can have some 10+ messages popping up.
Any ideas? 😞
Internet timeout every 15 min
LullehWhat I meant is there anything that is showing the Internet is timing out for you?
Battery options is in check, never changed it either.
I don't know if it happens on phone calls as well, I rarely use that for calls nowdays.
What do you mean with what I see? If the phone is left locked for over 15min, I get no notifications, when I unlock the phone after say an hour, I can receive over 10 messages as if the internet connection isn't on until then (which is what happens).
ronald1985The first thing was already set as it should. I tried to reset and restart but it's still there. Didn't have an opportunity to try until last night.
What I meant is there anything that is showing the Internet is timing out for you?
By the sounds of the issue, it does sound like your apps are sleeping/hibernating. You said battery never changed, but what the phone does is learn to when to hibernate or put the apps to sleep.
I would try two things:
Settings - Battery - PowerMaster - Auto-start manager - ensure apps that you want notifications to be enabled;
Settings -Battery Optimization - Under All drop down box, ensure you have apps that you want notifications, are not optimized.
Once these settings are done, restart your phone.
You can try doing this if you think the Internet is timing out and not the apps sleeping/hibernating.
Settings - Sysytem - Reset Options - Reset WIFI, mobile & bluetooth.