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DISPLAY BROKEN

vicky_cool179
Star II
Dear Team,
My mobile was on charge, Minutes later I take it out from the charger and tried to unlock the screen, it lights up for a second and then it goes black. Try to unlock again and it’s all black. Try to turn it off and I can feel vibration feedback. Upon closer inspection I discover cracks beneath the glass, the display cracked from the inside !
As i was using my phone regularly with no drops/ hits and i was also using a silicon cover too.
There is NO visible physical damage or impact point outside of the phone and both the glass protector and the actual outer glass of the phone had no cracks. I was extremely disappointed to see a crack on my new/ expensive smartphone.
Then i had contacted asus service representative for the same, they replied me due to ongoing lockdown in your city, service centers are not operating. Then on 1st June I contacted REGENERSIS which is a service center for asus products, so they asked me for the invoice copy and also the rog pictures of every side. After some time they called me and replied with the silly answer like inner display might be get damaged because of finger impression and placing the phone inside pant pocket and it will be covered under physical damage and you have to bear the cost and they denied to do under warranty.
I am EXTREMELY SHOCKED that the screen cracked from the inside and that I am being HELD LIABLE FOR AN ADDITIONAL ISSUE I DID NOT CAUSE.
From the many cases just like mine, it has become clear that ASUS has a defect in the ROG 2 screens same as ROG 1 screen.
Now asus, please help at this point and tell me what to do.
@Anders_ASUS @CH_ASUS
attached pics fyr.


44 REPLIES 44

Not applicable
the display is very delicated in this mobile. when i got this mobile i observed small scratches at normal use without having any sharp objects including keys in my pocket but i could still see some serious scratches on my display. since then i haven't used the phone without a screen protector. i suggest to never use the phone without a screen protector. use bumper case to prevent fall damage on back glass. all i can say that this phone is not durable without protection, My phone fell so many time from at least 5 feet and didnt break the display because i ordered the protection from glazeddinc. they got some serious protection stuff on their site. i just wanna say its easy to apply screen protector by ourself instead of someone else applying it because they will just ruin it. good luck getting that display fixed mate

vikrantsharma98
Star III
Made a really bad choice buying this phone. ROG 2 isn't even lasting a year with no proper support and they're ready with their shit of ROG 3 already.

Akash Gupta

the display is very delicated in this mobile. when i got this mobile i observed small scratches at normal use without having any sharp objects including keys in my pocket but i could still see some serious scratches on my display. since then i haven't used the phone without a screen protector. i suggest to never use the phone without a screen protector. use bumper case to prevent fall damage on back glass. all i can say that this phone is not durable without protection, My phone fell so many time from at least 5 feet and didnt break the display because i ordered the protection from glazeddinc. they got some serious protection stuff on their site. i just wanna say its easy to apply screen protector by ourself instead of someone else applying it because they will just ruin it. good luck getting that display fixed mate


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Actually i had also ordered a good bumper case for my phone and m using it....one of my friend was also having these same issue...and he contacted asus regarding this....and they solved his prob...hope you will also might get help or positive reply from asus...good luck buddy.

vicky_cool179
Star II
I had also ordered a protective silicon bumper case and was using it from the first day only. My mob haven't fallen down in last 2-3 months cauz i was at home only. Bt this much delicated display for a gaming phone...might be that should be the problem...Just waiting for any asus representative reply. Hope they will understand the issue.