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Bug with Air Triggers - Touch stops working

Volodesi
Rising Star II
I discovered that if you're holding one of the Air Triggers and the phones orientation changes. The touch screen becomes unresponsive unless you touch the air trigger again.

Just a minor annoyance that can happen.


1 ACCEPTED SOLUTION

Accepted Solutions

Volodesi
Rising Star II
LP_ASUS

https://zentalk.asus.com/en/discussion/comment/20876#Comment_20876

This should be resolved since the latest update, WW-16.0631.1910.64. Have you seen any improvement since then?


View post
Yes. It does appear to be resolved.

View solution in original post

7 REPLIES 7

LP_ASUS
Community Legend I
Thank you for this report and the video! I'll pass this along to the software team.

LP_ASUS
Community Legend I
Volodesi

I discovered that if you're holding one of the Air Triggers and the phones orientation changes. The touch screen becomes unresponsive unless you touch the air trigger again.

Just a minor annoyance that can happen.

https://youtu.be/jhRVsbkBgbg


Bug with Air Triggers - Touch stops working
Can you provide the firmware version that you were using when you encountered this bug?

Volodesi
Rising Star II
LP_ASUS

https://zentalk.asus.com/en/discussion/11010/bug-with-air-triggers-touch-stops-working

Can you provide the firmware version that you were using when you encountered this bug?


View post
Where do I find this firmware version? Under normal System settings? I don't know where to find the firmware for air triggers.

I know that it was recently updated like a day or two before this happened.

LP_ASUS
Community Legend I
I mean the firmware for the device itself. It should be under Settings>System>About>Software information. This file path is for ZenFone 6, I don't have an ROG Phone II on hand, but it should be very similar.