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ASUS ROG Cetra RGB (rgb only works on the right side)

Star I
Please tell us some basic information before asking for help:
Model Name: ROG Cetra RGB
Firmware Version: Latest Version
Rooted or not:
Frequency of Occurrence: Often
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
Only one side of the RGB on the earbuds is on. They used to work but now they just stopped working. I bought these in November 2020 and only used them a few times. I updated the software about a week ago and it stopped lighting up on the left side. Please help me solve this issue.

Community Legend III
@_Hikaru_ Is it the same for both ports? If possible, see if it's the same with another mobile or a PC.

Star I
@Gustav_ASUS   When I plug the earbuds into any USB type-c port, it only lights up one side of the earbuds. I am not too sure what is wrong with it. The sound works fine, just the RGB is not functioning correctly

Star I
@Gustav_ASUS Are you still going to help me?