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Asus rog 2 black screen problem when I play pubg mobile.I need help please help me

BLOODY
Star I
Please tell us some basic information before asking for help:
Model Name:Asus Rog 2
Firmware Version:
Rooted or not:not
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):PUBG MOBILE
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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2 REPLIES 2

ronald1985
Community Legend I
BLOODY

Please tell us some basic information before asking for help:

  1. Model Name:Asus Rog 2
  2. Firmware Version:
  3. Rooted or not:not
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):PUBG MOBILE

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Asus rog 2 black screen problem when I play pubg mobile.I need help please help me
Does your phone also face restart?
I noticed you said PUBG, does ot happen outside PUBG or any other games other than PUBG?

ARP_ASUS
Community Legend II
Hi,
Try updating your phone to the latest software version, if not already updated.
Check under Settings => About => System.
If the issue occurs again and again, Factory reset your phone once and if still no luck
Kindly visit the nearest service center:
https://www.asus.com/in/support/service-center/india