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ASAP auto shutdown and restart while gaming

tariel_sadixov
Star II
Hi everyone, i am using rog2 almost year and half. i see on forum that its common issue that phone dies after playing 4 5 minutes. there is no official service center in my country, i would like to hear tested solution methods how to fix this. tried benchmark stress test after 3 minutes of starting test phone turns off. tried even with aeroactive cooler on max speed still phone dies on test. playing pubg with lowest settings even without x mode. please if someone somehow fixed this help me
10 REPLIES 10

ronald1985
Community Legend I
tariel.sadixov

Hi everyone, i am using rog2 almost year and half. i see on forum that its common issue that phone dies after playing 4 5 minutes. there is no official service center in my country, i would like to hear tested solution methods how to fix this. tried benchmark stress test after 3 minutes of starting test phone turns off. tried even with aeroactive cooler on max speed still phone dies on test. playing pubg with lowest settings even without x mode. please if someone somehow fixed this help me


ASAP auto shutdown and restart while gaming
Which country you are from?
It's probably worth trying factory reset at least once?

tariel_sadixov
Star II
ronald1985

https://zentalk.asus.com/en/discussion/57009/asap-auto-shutdown-and-restart-while-gaming

Which country you are from?

It's probably worth trying factory reset at least once?


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I am from Azerbaijan. I already did factory reset. Also official Asus service center in Azerbaijan told me that they will not accept phone without warranty!

ronald1985
Community Legend I
tariel.sadixov

https://zentalk.asus.com/en/discussion/comment/200555#Comment_200555

I am from Azerbaijan. I already did factory reset. Also official Asus service center in Azerbaijan told me that they will not accept phone without warranty!


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With warranty indicates they will do it for free if there were no user made damage.
However, if it's out of warranty, probably will need to pay. Have you asked them about that?

tariel_sadixov
Star II
ronald1985

https://zentalk.asus.com/en/discussion/comment/200662#Comment_200662

With warranty indicates they will do it for free if there were no user made damage.

However, if it's out of warranty, probably will need to pay. Have you asked them about that?


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Yes. I said i wanna pay for service. They refused to fix issue. As soon i enter game. With aeroactive cooler on, without charging at same time. With low settings. My phone freezes and restarts. Phone temp 39 degreese. My worst phone experience. Even degraded to android 10 still nothing. And no reply from moderators.