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After update to android 11 in rog phone 2 my file manager stopped showing my files

Please tell us some basic information before asking for help:
Model Name:
Firmware Version:
Rooted or not:
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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2 REPLIES 2

ronald1985
Community Legend I
dileeprockon007

Please tell us some basic information before asking for help:

  1. Model Name:
  2. Firmware Version:
  3. Rooted or not:
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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After update to android 11 in rog phone 2 my file manager stopped showing my files
Try clearing both cache and storage.
If still doesn't work, please reboot into safe mode and try there. To go to safe mode, go to the shutdown menu and hold shutdown for a few seconds. It should prompt you to boot into safe mode.

Gustav_ASUS
Community Legend III
@dileeprockon007 Your issue should fixed by following the advice given to you by Ronald.
Long press app icon -> App info -> Storage & cache -> Clear cache
If not, please consider backing up your personal data and performing a factory reset, as that tends to iron out any wrinkles caused by updating from A10 to A11.