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Why my Gallery Picture load slow and stuck when want to move photo and have error

yapie
Star I

Why my Gallery Picture load slow?

and why the screen stuck when want to move photo and then have pop up error?

2 REPLIES 2

Mattias_ASUS
Moderator
Moderator

Hi!
I'm sending you a PM 🙂

Mattias_ASUS
Moderator
Moderator

Hi!

The team looked at the video and they said that it could be caused by not enough space in the hard drive, I sent you a reply PM giving you the steps on how to create a log, as this is an issue that cannot be recreated normally and needs to be inspected more.
Please feel free to check the PM and let me know when the log is ready 🙂