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Rog Phone 7 not charging and overheating

TameezSeedat
Star I

Hasn't even been a month and I'm encountering an issue where I can't charge the device but when it's plugged in it creates a lot of heat

I have updated to the latest software, tried different Samsung adaptors and cables and still no luck 

The phone isn't even a month old and I am facing this 

3 REPLIES 3

Mattias_ASUS
Moderator
Moderator

Hi!

 

Does it work if you try turning off the phone and then charging it from the side port?

waxy78611
Zen Master I

Downgrade the software, I have made a post on how to downgrade

azwadrab
Rising Star I

Generally, it heats up a bit when charging with 65w with the bottom charger.
It's normal I think.