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ROG Phone 6 "repair" on a brand new phone

Jernyang
Star II
I purchased an ROG phone 6 on the 29th of October. Barely a week using it, stock condition, no root, latest firmware, the camera and fingerprint reader starts to malfunction. (Unable to read fingerprints nor start the camera)
I brought it to the local service center in Singapore and they said a motherboard replacement was required.
For a brand spanking new premium phone at more than $1k, would it not be reasonable for it to be completely replaced than to be repaired?
Surely the opening and changing of parts within will affect the ultimate longevity and quality of the product.
As such, I would not recommend this product at all based on this experience.
15 REPLIES 15

FunBike31
Zen Master III
Jernyang

https://zentalk.asus.com/en/discussion/comment/237824#Comment_237824

I cannot even objectively sell it in good faith knowing the problems that it has. I guess I am also not an established corporation rehashing problematic parts for new products.


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Tell yourself that the potential buyer will buy it anyway and even worse new, so you save him money, he will lose less than inevitably throwing his future ROG 6 in the trash😉

FunBike31
Zen Master III
Jernyang

https://zentalk.asus.com/en/discussion/comment/237824#Comment_237824

I cannot even objectively sell it in good faith knowing the problems that it has. I guess I am also not an established corporation rehashing problematic parts for new products.


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Otherwise you can do like this https://www.youtube.com/watch?v=9O-cYMtFG5c
it's excellent to pass the nerves😂

Jernyang
Star II
Just an update... The service center has replaced my motherboard and all is well so far.

Hopefully something is different about this part, otherwise, it's the same s*** waiting to happen again.

Imhotep1989
Star I
Jernyang

Just an update... The service center has replaced my motherboard and all is well so far.

Hopefully something is different about this part, otherwise, it's the same s*** waiting to happen again.


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Which repair center replaced your motherboard?
I sent mine for repair to Czech one and they were pretty clueless. I was hoping mine would have had this mobo replacement but they just ran it through some basic troubleshooting tests

Danishblunt
Hall of Fame I
Jernyang

Just an update... The service center has replaced my motherboard and all is well so far.

Hopefully something is different about this part, otherwise, it's the same s*** waiting to happen again.


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From the Rog5 experience I can tell you that itll be the same sht. So there will be one of these things happening:
fingerprint dead
Camera dead
Phone will be completely dead
Sim card malfunctioning
So we will see what youll have next.