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Bluetooth disconnecting from car (now with fix)

CliveMythos
Star II

So a while ago, I posted about how my phone would constantly restart its bluetooth connection when paired with my car. 
(Context: https://zentalk.asus.com/t5/rog-phone-6/bluetooth-disconnecting-from-car/td-p/394136 )

Good news, finally found a fix, and thought i'd post here in case others get the same issue.
It appears that when the phones WiFi is enabled, it would cause my phone to loop. When I turn off WiFi (not just disconnect from my home network, full blown turn off), it would stop and work as it's intended to. 

Tested with multiple music apps, just to make sure (before and after the changing this one setting) and can confirm it seems to be that one setting causing the issue.

4 REPLIES 4

Anonymous
Not applicable

Nice info thanks

 

Mattias_ASUS
Moderator
Moderator

Hi @CliveMythos 

I'm sending you a PM 🙂

Mattias_ASUS
Moderator
Moderator

I received your PM, thanks for the info! Will check with the team and get back to you 🙂

Mattias_ASUS
Moderator
Moderator

Hi!
It seems that the zip file was not entirely complete, I'm writing the instructions for the right log type here:
*******
Please follow the below steps to enable the built-in log tool (Bug reporter).
1. Open “Calculator APP”
2. Enter “.19595+=”
3. Select the Log type according to the type of issue you want to capture. “Bluetooth”
4. After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5. Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)