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Air Trigger Problem ROG 6 After Update

anggitpras
Star II

Hi all,

I'm facing issue in ROG 6 build number .260 where after the update, my air trigger is not as responsive as before. When I use it, it felt like released suddenly, where my finger was still push the trigger. 

My phone was in good condition, not ever been broke/falling down. Somewhat, after the update, it bring the error.

Is anyone face the problem same with me? 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

ellasarmy3
Star I

I just downloaded the new update. The 34.0210.0210.267 version fixed the problem. Soon all of you will receive the update. I am from Greece so the European version must have it now. 

View solution in original post

95 REPLIES 95

Jose4
Star II

I have the same problem...I updated my phone today to the lastest Android version and i feel my air triggers are failing...They stop working suddendly like i was not pressing theme but i am...never happened before. 

Rookss
Star II

Hi All 👋

I am also experiencing the same problem after updating the my ROG Phone 6 version to 34.0210.0210.260. I thought it was only a specific game that's bugging out but when I tried to play other titles (FPS) I am experiencing the same thing.

Issue: Press and holding the air trigger suddenly releases on it's own regardless of how much pressure you put.

KP3457
Star I

Facing the same issue after updating the phone yesterday! The triggers are not reliable and flickering even when pressed!

 

Mattias_ASUS
Moderator
Moderator

Hello @anggitpras and everyone else in the thread.

 

Thank you for the information, do you think you can provide a log while replicating the issue?  That way the devs can see what could be producing the issue.
I will be writing the steps down below and please feel free to send me a PM with the link when you are done.
*************
Please follow the below steps to enable the built-in log tool (Bug reporter).
1.  Open “Calculator APP”
2.  Enter “.19595+=”
3.  Select the Log type according to the type of issue you want to capture. “General cases” will work for most issues.
4.  After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5.  Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)