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Wifi & Wifi-Hotspot Not Working

freakingrocky
Star I
Please tell us some basic information before asking for help:
Model Name: ASUS Rog Phone 5
Firmware Version: Android 11 (18.0840.2106.86)
Rooted or not: Not Rooted
Frequency of Occurrence: All the time
========================================
So my wifi & wifi-hotspot suddenly stopped working. They won't turn on at all (the hotspot says Error when I try turning it on from this screen). I tried booting into safe mode (doesn't work there also). Tried restarting it several times. Not sure what to do anymore. I don't wanna lose data so if you know how to fix this, Let me know.
screenshot-20210725-205943713.jpg

515 REPLIES 515

k_huat
Rising Star II
praveen5142

Guys ...I got my refund today... I submitted my phone on 13 sept and got an eta of 13 oct.....then I got call from area manager I guess ....saying it will take more time ,hence they can give replacement. I asked them can I give u guys more money and purchase asus rog 5 ultimate or any other asus phone....they said they can refund money instead. I accepted and today I got it. I purchased realme neo 2 instead...very calibrated phone 870 ( 888 sucks ) and 5000mah ...better then asus rog 5 for my usage.


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Kindly update to me if realme online support satisfying in future. I can't bear this Asus unreliable support 👎

rizaldyachmad1
Star II
@CH_ASUS

here's a video of my problem, how do I fix it? thanks

ronald1985
Community Legend I
rizaldyachmad1

https://us.v-cdn.net/6031231/uploads/JJRB8IJ1PO6F/rog5-wifi-issues.mp4

@CH_ASUS

here's a video of my problem, how do I fix it? thanks


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Go to service centre as mentioned by moderators on other threads.

rizaldyachmad1
Star II
ronald1985

https://zentalk.asus.com/en/discussion/comment/191529#Comment_191529

Go to service centre as mentioned by moderators on other threads.


View post
ok thanks bro,
@Gustav_ASUS
my RMA is: IDAxxxxx
AS model ZS673KS 1A/888/128G/8G

C4ke
Star II
Returned from the service center, the problem was fixed. Replaced the motherboard.
Good luck to all!