EftapsixosIf you can spare the time to read the warranty manual , it states that asus reserves the right to change your part with new /old or refurbished and refurbished is fine.
To all of you talking about motherboard replacement WATCH OUT!!
They are replacing your motherboard with refurbished - reconditioned - USED ones so ask them to put new mobos.(ask them if it's new or refurbished) By replacing the motherboard they are also CHANGING THE IMEI so if you have plans for reselling it know that if i was a buyer I wouldn't buy it with a different IMEI from what is written on the box.
Also if 15 DAYS haven't passed from day of purchase you might be eligible for device replacement NO QUESTION ASKED. (at least thats how it is in Europe)
Dont make this suckers in Asus any favors and ask what is your right as a buyer to ask.
Mine had problem from start with microphone, spoke with support after 15 days and they replaced my mobo with a used one and problem is still there. I'm talking with shop I bought it from to get my money back the next few days.
YOU ARE A BUYER ITS THEIR RESPONSIBILITY TO CHECK THOSE THINGS BEFORE SELLING THEIR PHONE. DEMAND YOUR RIGHTS
krnapjWait until October 21st, get the Huawei mate 50 pro...
If you can spare the time to read the warranty manual , it states that asus reserves the right to change your part with new /old or refurbished and refurbished is fine.
Also imei no. Is different but the serial number is the same on which we get the warranty and there is record with our serial number of mobo replacement.
Asus is a piece of shit company , i am never gona buy anything from them , they dont care about customers , they are busy launching laptops and furniture now and taking 2-2 months to change our motherboards , frankly if you ask them for new etc. Its only going to mess up your mind ,i have tried that, let me tell you how that works- your issue gets escalated from service center to customer care,from the customer care to senior executive , from senior exec. To escalation department , from escalation department to regional service leader , from regional service leader to regional service manager , and from regional service manager to some other thing whose name i forgot , whole this thing will take more than a month , its just a added mental agony and no solution will be provided despite of this. I am just consoling myself that my money got stolen from me at gunpoint , gona forget this piece of shit phone n buy the new iphone 13 pro max.