Hi guys, I would like to appeal everyone to please raise a complaint in consumer helpline and consumer court then only these deaf people from Asus will listen to consumers. I have already raised complaints in both forum.
FunBike31My device is at the service center since 12 days,now they say it ll take 2 more weeks.reason enough ?
Why would we want us to do this, personally, I have no reason, the majority of users with a WiFi problem have had the motherboard changed, more or less quickly it is true.
As the device is only a few weeks old, users would be entitled to demand an extension of the warranty on the date of the motherboard change and that is what I will do, if Asus does not want this is a valid reason to resort to a consumer association.
To date, there are many unknowns, manufacturing problem, heating, other causes? and especially what% of Rog5 are affected.
Do not forget that satisfied users rarely come to say it, researching WiFi outages, in europe, in china, not found, in the US on reddit / wifi outage survey 5 and here 5 or 6.
I don't think the number of cases is enough to go beyond warranty service
Finally, and this is a point that I would like to mention, having been director of IT systems and services, I have always said and consider myself that the customer is king, one, two, three excess of anger can be understood, especially that the device is new and must be resolved, with a lot of diplomacy, beyond, with as much eagerness to see insult, the problem can no longer be resolved amicably.
Check out the Chinese forum, you may learn that there are other ways to solve a problem.
krnapjYes of course that is sufficient reason for at least an extension of the warranty and even another gesture, 4-5 weeks is very long, there are certainly circumstances (Covid-19 and the holidays) but this is not the customer's fault.
My device is at the service center since 12 days,now they say it ll take 2 more weeks.reason enough ?