The Worst service by Asus

[rai_ayush37]

I got my Rog 5 two months back. Two weeks ago after the latest update my wifi option stopped working. Then triggers too. I took the phone to service center for checkup. After 3 days with no information from the center, i called them to ask about it. They told me that there is a problem with the motherboard and it needs replacement. In just two months without any damage the motherboard got corrupted.
Further when i called customer care, they told me that it would take time and the part is shipped and all. Talked to them about replacement but was told only 7 day replacement is offered on the device.
With more than 10+ calls to customer care and to the service center. I was told to wait for 25 days for the motherboard to be delivered.
25 days to get my new phone repaired. wow.
With now more than 10more calls to the customer service and being told a week ago that higher ups would call and getting no call from them.
I called customer care again and i got to know that it was just 25 days to get the motherboard delivered. Its gonna take a week more for the phone to be repaired.
First phone from asus. A total waste of 50k and time too. The worst service from any phone company as of yet.
Big suggestion- Dont waste money on this. Buy some other phone

[NaitikK]

rai.ayush37

It took 21 days only for you my friend.

I gave my phone to the service center on 14th September and it's 6th October now and My phone is still in repair. The complete repair date for my device has changed from- 10th October to 14th October and now 29th October.

20+ calls to customer care and realized that this is by far the worst service.

Soo much for a flagship by ASUS

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Well, that's still less than what I am going through. It's been 70+ days. Within the next few days, I should receive my handset (5Z).

[NaitikK]

rai.ayush37

https://zentalk.asus.com/en/discussion/comment/187800#Comment_187800

INYMM90069. Here you go.

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Don't post personal details publicly

[Indr]

NaitikK

https://zentalk.asus.com/en/discussion/comment/189166#Comment_189166

Well, that's still less than what I am going through. It's been 70+ days. Within the next few days, I should receive my handset (5Z).

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So sorry for you, really pathetic..
I also went there two times, first time they called me told me my device is ready for pick up, when reached there they told me camera did not function properly 😅👍

2nd time after 7 days of 1st time, then new problem starts, RGB light not working at all, not pick that faulty device..

Last time(01.10.2021) got lucky, atlast received my device also my IMEI nos changed after MOBO change

[Indr]

rai.ayush37

It took 21 days only for you my friend.

I gave my phone to the service center on 14th September and it's 6th October now and My phone is still in repair. The complete repair date for my device has changed from- 10th October to 14th October and now 29th October.

20+ calls to customer care and realized that this is by far the worst service.

Soo much for a flagship by ASUS

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Really Pathetic!
I don't buy Asus products from Now on..
Never seen such a after sales service, worst must say..
Finger crossed for you my friend hope you will get your device soon 👍👍

[NaitikK]

Indr@@@@@123

https://zentalk.asus.com/en/discussion/comment/189168#Comment_189168

So sorry for you, really pathetic..

I also went there two times, first time they called me told me my device is ready for pick up, when reached there they told me camera did not function properly 😅👍

2nd time after 7 days of 1st time, then new problem starts, RGB light not working at all, not pick that faulty device..

Last time(01.10.2021) got lucky, atlast received my device also my IMEI nos changed after MOBO change

View post

Just abandon ASUS for good! That's all I learnt from my and others' experience on this forum.