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SIM CARD SIGNAL IS CLOSE TO NOTHING. CAN'T EVEN MAKE A PHONE CALL! HELP!!!!

ghyzriellgalez0
Rising Star II
Please tell us some basic information before asking for help:
Model Name: rog 5
Firmware Version: .210
Rooted or not: not
Frequency of Occurrence: all the time
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
Just noticed it tonight, when i tried to make a phone call and it won't connect.
The signal for both of the sim is so low, i thought it was normal, i tried to make a phone and it will not connect. So i tried inserting the 2 sim cards to the rog 3 and the signal was great!, For both sim cards and i was able to connect with my calls easily.

This sim card also cannot be contacted via phone call when inserted to rog 5.
Please help!!! With the rog 5!!!
11 REPLIES 11

ghyzriellgalez0
Rising Star II
zerojin14

We just have to active on forums, reddit and social, so they have to fix it


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Are other users not experiencing this one? It would seem few are only complaining. So, majority is not ecperiencing this issue?

ronald1985
Community Legend I
ghyzriellgalez06

Please tell us some basic information before asking for help:

  1. Model Name: rog 5
  2. Firmware Version: .210
  3. Rooted or not: not
  4. Frequency of Occurrence: all the time
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

Just noticed it tonight, when i tried to make a phone call and it won't connect.

The signal for both of the sim is so low, i thought it was normal, i tried to make a phone and it will not connect. So i tried inserting the 2 sim cards to the rog 3 and the signal was great!, For both sim cards and i was able to connect with my calls easily.

This sim card also cannot be contacted via phone call when inserted to rog 5.

Please help!!! With the rog 5!!!


SIM CARD SIGNAL IS CLOSE TO NOTHING. CAN'T EVEN MAKE A PHONE CALL! HELP!!!!
Have you tried restarting the device?
If this doesn't work, try toggling airplane mode.
The next thing to try is to reset Bluetooth and network settings but going to settings - system - reset options - reset WiFi, Bluetooth and mobile.
If none of the above doesn't work, boot into safe mode and u toggle airplane mode.
The next step is to perform factory reset.
If none of the above works, then I suggest you visit your nearest service centre.

ghyzriellgalez0
Rising Star II
ronald1985

https://zentalk.asus.com/en/discussion/57211/sim-card-signal-is-close-to-nothing-cant-even-make-a-ph...

Have you tried restarting the device?

If this doesn't work, try toggling airplane mode.

The next thing to try is to reset Bluetooth and network settings but going to settings - system - reset options - reset WiFi, Bluetooth and mobile.

If none of the above doesn't work, boot into safe mode and u toggle airplane mode.

The next step is to perform factory reset.

If none of the above works, then I suggest you visit your nearest service centre.


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Already done those steps except for factory reset. I am reluctant to reset the phone again, tired of redownloading apps and files again.

@ronald1985 are you not experiencing this issue on your end?

ronald1985
Community Legend I
ghyzriellgalez06

https://zentalk.asus.com/en/discussion/comment/201629#Comment_201629

Already done those steps except for factory reset. I am reluctant to reset the phone again, tired of redownloading apps and files again.

@ronald1985 are you not experiencing this issue on your end?


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No, that's because I don't use ROG 5.
But in the past, these steps were suggested by moderators as I remember them)

ghyzriellgalez0
Rising Star II
ronald1985

https://zentalk.asus.com/en/discussion/comment/201635#Comment_201635

No, that's because I don't use ROG 5.

But in the past, these steps were suggested by moderators as I remember them)


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I see. Good for you. Thanks though, already tried the steps you suggested except the reset part.