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Rog Vision not working

LostCursor
Star I
Please tell us some basic information before asking for help:
Model Name: Rog Phone 5S Pro
Firmware Version: 31.0810.1226.139
Rooted or not: Not rooted
Frequency of Occurrence: All the time
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Rog vision is no longer working - back display is just a black screen and turned off.
Rog vision has been enabled in Armoury Crate. Phone has been restarted a couple of times. Changing phone from X mode to Dynamic to Ultra Durable has no effect.
Phone has not been dropped or damaged.

2 REPLIES 2

vamsikrisna
Star III
Hi, the connection must have been dislodged behind back panel. Should go to service centre.

keren_ASUS
Moderator
Moderator
Hi @LostCursor 
We're so sorry to hear about this. The last step I would take is to do a factory reset of the device. If it doesn't work then, you should reach out to your local service team.
Sorry for the inconvenience.

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