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Rog Phone 5s WiFi issues

cydxn_27
Star I
Please tell us some basic information before asking for help:
Model Name: Rog Phone 5s
Firmware Version:It doesn't show firmware version on the phone
Rooted or not:No
Frequency of Occurrence: Always
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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On May 25th 2022 my phone auto restarted while i was using it. When i turned it on the WiFi system for the phone stopped working. I tried contacting the company and they replied that i need to send it to Hong Kong to get it repaired. I bought the phone in UK so shouldn't the phone be repaired there ??. Few days, back the WiFi started working when i restarted it again and again but then the same error continued and now the WiFi system stopped working completely.
3 REPLIES 3

keren_ASUS
Moderator
Moderator
Hi @cydxn_27
We're so sorry to hear about what's going on with your phone. Unfortunately, you will need to get it serviced. Did you purchase directly from ASUS?

cydxn_27
Star I
No. I purchased it from Amazon

ASUS_Bot
Rising Star II
Thread automatically closed due to inactivity. If the reported issue has not been resolved or you require further assistance from one of our moderators, please create a new thread and we will be with you shortly.