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ROG DISPLAY PROBLEMS

Please tell us some basic information before asking for help:
Model Name: ROG5
Firmware Version: WW_18.0840.2109.176
Rooted or not: NOT ROOTED
Frequency of Occurrence: EVERYTIME
APP Name & APP Version - can't use any 60HZ GAMES
========================================
Subject:Display problems rog 5
Suddenly all of a sudden display problems
1. Brightness is blocked at highest possible level meaning I can't change level of brightness
2. If I lock screen I can't use phone anymore. I have to restart phone if I lock screen
3. Camera if I open device get struck
4. Can't use device in 60hz and 120hz it will be full lagg and works like 10hz.
Games which are 60HZ ARE STRUCK.
Only 144 hz can be used
Device is already updated to latest version still problem persists
And I also have factory reset multiple times but no use .
Anyone has any solution .
2 REPLIES 2

ronald1985
Community Legend I
sanjangowda007

Please tell us some basic information before asking for help:

  1. Model Name: ROG5
  2. Firmware Version: WW_18.0840.2109.176
  3. Rooted or not: NOT ROOTED
  4. Frequency of Occurrence: EVERYTIME
  5. APP Name & APP Version - can't use any 60HZ GAMES

========================================

Subject:Display problems rog 5

Suddenly all of a sudden display problems

1. Brightness is blocked at highest possible level meaning I can't change level of brightness

2. If I lock screen I can't use phone anymore. I have to restart phone if I lock screen

3. Camera if I open device get struck

4. Can't use device in 60hz and 120hz it will be full lagg and works like 10hz.

Games which are 60HZ ARE STRUCK.

Only 144 hz can be used

Device is already updated to latest version still problem persists

And I also have factory reset multiple times but no use .

Anyone has any solution .


ROG DISPLAY PROBLEMS
Sounds like you will need to go to the service centre and have it investigated there.

ARP_ASUS
Community Legend II
Hi sanjangowda007,
Sorry to hear about this.
Kindly visit the nearest service center:
https://www.asus.com/in/support/service-center/india