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ROG 5 is NOT TURNING ON. Not a big deal right? This phone and problem came altogether to everyone.

rStar
Rising Star II
Please tell us some basic information before asking for help:
Model Name: ROG 5
Firmware Version: LATEST WW. 210
Rooted or not: NOT
Frequency of Occurrence: HALF AN HOUR AGO
APP Name & APP Version (If your issue relates to the app)
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Its not even charging.
Earlier speaker became dead now the whole device. ₹50k phone is showing its true color?
I chose this as non-Chinese brand phone and now i regret my decision.
Plot: While recording a game in BGMI screen became unresponsive and when i tried to turn it off and on by pressing power button phone turned off completely. Plugged in to check that charging led is Working or not. NO Its NOT.

So my question is to you mods,
If i submit my device in service center they'll first try to turn it on and check whether the speaker is working or not. If not, then another spare part order will be placed. So i reckon Its gonna take 1 month or more to fix this?


img-20220210-214304.jpg

18 REPLIES 18

ExodusCODM
Rising Star II
These issues are definitely linked to the last update. Sadly, mods will again turn a blind eye.

rStar
Rising Star II
ExodusCODM

These issues are definitely linked to the last update. Sadly, mods will again turn a blind eye.


View post
img-20220211-114657.jpg
Phone submitted. They said every ROG 5 owner will have to get main board replaced.
On this center more than 100 guys came with no power/sim/hotspot/wifi working issue. Once they replaced motherboard none of them came back.
For me one speaker is also not working, they said it might be related to faulty main board. Once device turns on we'll check that further.

They also removed the tempered glass which i applied few days ago 🤦‍♂️, citing though panel is not getting replaced, phone won't register finger print.

BRO i got same problem today 14/jan/2023 ... i pick out my phone from my pocket to check notifiction then it suddenly shutdown but it start agian, but again it shut down. when I buy this phone i face this type of problem  onces in a month  but i ignore that now it complelty shut down, not even show charging  led light show. Now what should i do ?

Hello,  R0.

Please refer to the link first for troubleshooting the issue: [Zenfone/Pad] Troubleshooting - Phone can not boot up.

Meanwhile, please check the top right corner of the screen and kindly share the details requested in the PM inbox.

Thank you!