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Problem with voice getting interrupted - sounds like "robot" during calls

Eftapsixos
Star III
Please tell us some basic information before asking for help:
Model Name: Asus ROG 5 16GB 256 WHITE
Firmware Version: 18.0840.2106.86
Rooted or not: NOT
Frequency of Occurrence: Randomly during calls
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
Hi there...
Im having a problem with my phone which i have for less than 20 days.
During calls people tell me that my voice gets interrupted and that it sounds like a robot.
Problem happens during normal calls and even facebook messenger calls or Viber calls.
Happens randomly one time they can hear me normally and then suddently it gets interrupted with that "robot" like sound.
Problem was happening from the moment i got the device but thought i should wait and maybe a software update would solve it.Some days after i got it the current update came out and when i installed it problem appeared to not happen any more.But after some time people started telling me the same thing "voice interrupted" and robot voice again.
I have found another thread posted by someone else mentioning the same problem as mine and there are people that have the same thing but thread is closed.Link is below
GarethJax

Please tell us some basic information before asking for help:

  1. Model Name:
  2. Firmware Version:
  3. Rooted or not:
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

1. Asus ROG 5 16gb 256gb Black

2. 18.0830.2101.86

3. No

4. Intermittent during calls

During calls I "disappear" for a brief moment, so the one I talk with cannot hear me. Then it's fine again, might just last a second or a few. It occurs randomly during calls, at times there are no issues for 15 minutes, then it can happen every second minute.

This happens with different people I talk with and on my old ROG (first generation) phone this doesn't occur with the same connection.

First I thought it might be due to how I hold the phone but it can happen on speakers too.

Anyone else experienced this?

Loving the phone otherwise, but this is rather annoying!


Asus ROG 5 - Voice disappear during calls
What should i do,should i speak with asus?Will they repair the phone or replace it since there hasnt been many days since day of purchase and problem appeared from the start.
Thanks in advance
18 REPLIES 18

afzalkhan
Star II
I am also facing same issue . Asus must do something. I need to know this issues are only for some users or all are facing the same issues. Only officials can replay to it.

Eftapsixos
Star III
Well I have found more people having same problem.
I spoke with Asus they told me to send them the audio file and that probably I will have to ship the device for repair to Czechia.
REPAIR not replacement.
They will open the device and fix things for a problem that happen wd from the first day. Device is 20 days old

Luchulainn
Star III
Yeah I'm not prepared to send the phone away for repairs. Likely going to return it for refund. Pretty disappointed with the customer service from ASUS.

krnapj
Rising Star I
Even I have this problem . It's not asus's fault instead All of us created the same problem in our devices ?🤣🤣🤣

krnapj
Rising Star I
Eftapsixos

Well I have found more people having same problem.

I spoke with Asus they told me to send them the audio file and that probably I will have to ship the device for repair to Czechia.

REPAIR not replacement.

They will open the device and fix things for a problem that happen wd from the first day. Device is 20 days old


View post
Rather than getting it repaired ,ask them to show you an rog with latest updated firmware which doesn't have this problem .