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Mic level very low

RetroSaudi
Star I
Please tell us some basic information before asking for help:
Model Name: ROG phone 5s
Firmware Version: 18.1220.2201.186
Rooted or not: not
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
Recently My mic level became very low, during phone calls people cant hear me and if i record WhatsApp voce notes the mic level is vey low
I have tried Connecting 3 different Bluetooth head sets and have the same issue
I have done the Test and failed mic 1
screenshot-20220422-153156583.jpg

Please advise

2 REPLIES 2

ExodusCODM
Rising Star II
RetroSaudi

Please tell us some basic information before asking for help:

  1. Model Name: ROG phone 5s
  2. Firmware Version: 18.1220.2201.186
  3. Rooted or not: not
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

Recently My mic level became very low, during phone calls people cant hear me and if i record WhatsApp voce notes the mic level is vey low

I have tried Connecting 3 different Bluetooth head sets and have the same issue

I have done the Test and failed mic 1

screenshot-20220422-153156583.jpg

Please advise


Mic level very low
Motherboard issue (most probably) , visit a nearby service centre

Gustav_ASUS
Community Legend III
If you're not able to successfully perform the SMMI tests, there's a possiblity that you have a hardware issue best handled by one of our local ASUS service centers. Please reach out to them for further assistance.