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Low call Quality

tarek_banna
Star I
Model Name: Rog phone 5
Firmware Version:18.0830.2101.75
Rooted or not: not
Frequency of Occurrence: always
APP Name & APP Version (If your issue relates to the app): on normal calls
========================================

Hi guys... I'm living in United Arab Emirates, I got the ROG phone 5 and I'm experiencing low call quality issues, every time I call someone they cannot hear me well and the same for me I can not hear them well also, the sound is low and they keep telling me (huh) (come again etc) and friends describe my voice as if im using the speaker from far away and always they here their voice.... Is there any solution? I tried to switch off the 5g service and it is the same problem, I tried speaker and earphones still the same issue, I don't know what is causing this, please help
1 REPLY 1

Anders_ASUS
Hall of Fame III
tarek_banna
  1. Model Name: Rog phone 5
  2. Firmware Version:18.0830.2101.75
  3. Rooted or not: not
  4. Frequency of Occurrence: always
  5. APP Name & APP Version (If your issue relates to the app): on normal calls

========================================

Hi guys... I'm living in United Arab Emirates, I got the ROG phone 5 and I'm experiencing low call quality issues, every time I call someone they cannot hear me well and the same for me I can not hear them well also, the sound is low and they keep telling me (huh) (come again etc) and friends describe my voice as if im using the speaker from far away and always they here their voice.... Is there any solution? I tried to switch off the 5g service and it is the same problem, I tried speaker and earphones still the same issue, I don't know what is causing this, please help


Low call Quality
Sounds like you don't have VoLTE or 3G HD voice and that you're not used to this