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How do I send out a tencent ASUS rog phone 5 to get repaired

nakin19333
Star II
Please tell us some basic information before asking for help:
Model Name: ROG Phone 5
Firmware Version: 8.0 I think
Rooted or not: not rooted
Frequency of Occurrence: permanent
APP Name & APP Version (If your issue relates to the app): n/a
my ASUS rog phone 5 completely died on me and i need to get it repaired, but the problem is that the phone is the tencent one and I have no idea how to get it sent out there, its been dead for almost a month now and I've been trying to find a way to send it out every single day since then including today, is there any way I can send it out since I'm obviously doing something wrong, any help will be greatly appreciated
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8 REPLIES 8

Gustav_ASUS
Community Legend III
@nakin19333 Since you have an unsupported configuration, please reach out to your reseller and explain your situation to them.

ZT-6ba223c6
Rising Star I
Gustav_ASUS

@nakin19333 Since you have an unsupported configuration, please reach out to your reseller and explain your situation to them.


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Why is this an unsupported configuration: I mean, you basically sell this phone on your official website?
华硕商城ASUS_笔记本电脑、一体机、DIY配件、数码外设、手机、台式机官方网站How can your own products from your own website be unofficial
image.png

Gustav_ASUS
Community Legend III
ZT-6ba223c6

https://zentalk.asus.com/en/discussion/comment/205441#Comment_205441

Why is this an unsupported configuration: I mean, you basically sell this phone on your official website?

https://www.asus.com.cn/store/product-4313.html

How can your own products from your own website be unofficial

image.png


View post
Unsupported configuration = Tencent Edition ROG Phone flashed with WW ROM being sold outside of China.

ZT-6ba223c6
Rising Star I
Gustav_ASUS

https://zentalk.asus.com/en/discussion/comment/205515#Comment_205515

Unsupported configuration = Tencent Edition ROG Phone flashed with WW ROM being sold outside of China.


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Thank you very much for your answer.
But the OP never said it's flashed with WW Rom nor what country they are in.