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Fingerprint sensor dont appear on screen

marti4ko2
Star I
Please tell us some basic information before asking for help:
Model Name: Rog phone 5
Firmware Version:
Rooted or not:
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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6 REPLIES 6

marti4ko2
Star I
I try to set fingerprint to unlock the phone but the sensor is not visible on screen

FunBike31
Zen Master III
The absence of the fingerprint sensor is combined with the non detection of the Sim card when this is due to a hardware problem (cable disconnected), your SIM is recognized?
If so, tried to test it with calculator .12345+
If it is still missing, try to press the glass back a little below the sensor (after removing the protective case)
If it appears it's a connectivity problem, so service center 😞
ask the moderators for the names of the services or you should try to clear the caches and data to go further in the diagnosis.

dheeraj_g999
Star III
Hey.....I'm facing the same story today.....sim slot 1 stopped working and fingerprint sensor just disappeared......
Did a factor reset but no go!!!
Any help is appreciated.

FunBike31
Zen Master III
dheeraj.g999

Hey.....I'm facing the same story today.....sim slot 1 stopped working and fingerprint sensor just disappeared......

Did a factor reset but no go!!!

Any help is appreciated.


View post
All the help I can give is on the previous post and the only possible answer in your case seems to be the service center