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Fingerprint not working Rog phone 5s pro

Ahmad96
Star I

Hi,

This is my first time to ask about a problem in here, usually I find answers on the internet, but this time I didn't find any answers to my problem. I hope someone can help

I have a rog phone 5s pro and today the device forget that it has a fingerprint sensor under the screen. 

I don't know what happened but today the sensor stopped working (when I but my finger on the screen nothing happens, as there is no sensor at all) 

I went to the setting to try to figure out the problem but the fingerprint option is missing from the setting

I also tried to do a SMMI test and the result was (Something is wrong with fingerprint test)

1 REPLY 1

Rikshi
Star II

Same happened with me few minutes ago. Fingerprint sensor is gone. There are no search results for "fingerprint" in setting too.