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Fingerprint doesn't work properlu

fatmonkey1402
Star I
Please tell us some basic information before asking for help:
Model Name: Rog Phone 5s
Firmware Version: 31.0810.1226.91
Rooted or not: No
Frequency of Occurrence: Always
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
After I added my fingerprints, it's really hard (or impossible) to unlock with any fingerprint.
I try all my fingers and the result is the same. Rarely, it is success login and I have to press quite hard and keep my finger at the scanner for more than 3-4s.
I have my screen protector but when i uninstall the protector, there is no improvement.
6 REPLIES 6

Danishblunt
Hall of Fame I
fatmonkey1402

https://zentalk.asus.com/en/discussion/comment/221376#Comment_221376

Tks for your info.

Is there anything that I can do to improve the sensor?


View post
Make sure your hands are always very clean, use in dark enviroments. You can attempt to make multiple profiles in the hopes of improving it, but overall it's just a really terrible fingerpring sensor.

ASUS_Bot
Rising Star I
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