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Consumer lawsuit against ASUS for update 31.0810.1226.128 which stopped the wifi from working

Devdutt
Star III
Anyone else have their wifi not work after an update from ASUS for their ROG 5S phone?
Why do we have to pay for repairs if it is ASUS's fault for pushing an update with known issue?
They will tell you all the bullshit troubleshooting steps like restart/ format, etc. and we have to go to service center who won't even understand the problem and charge for the phone repair + Take weeks to get back. Anyone else facing this issue please contact me, I am getting my lawyer to draft a complaint to consumer court in India and also let's see how we can force them to rectify this. Absolute bad testing team they have.

I had a Lamborghini Asus laptop, motherboard got fried twice, had to wait 1 month for replacement in 2008. I have Asus ROG dual screen laptop right now, its only 1.5 years old and the 'S' key stopped working due to heating issue. It only works when the laptop is hot. Like what shoddy work is that. I am never getting ASUS or recommending expensive ASUS products to anyone ever again.
43 REPLIES 43

Jiaszzz_ASUS
Moderator
Moderator
Hello, justkscr0936.
 As I replied in another of your messages, I have sent you a private message for more detail information.
Please check it, thank you.

ReaperZ_Wolf
Zen Master I
Devdutt

Anyone else have their wifi not work after an update from ASUS for their ROG 5S phone?

Why do we have to pay for repairs if it is ASUS's fault for pushing an update with known issue?

They will tell you all the bullshit troubleshooting steps like restart/ format, etc. and we have to go to service center who won't even understand the problem and charge for the phone repair + Take weeks to get back. Anyone else facing this issue please contact me, I am getting my lawyer to draft a complaint to consumer court in India and also let's see how we can force them to rectify this. Absolute bad testing team they have.

I had a Lamborghini Asus laptop, motherboard got fried twice, had to wait 1 month for replacement in 2008. I have Asus ROG dual screen laptop right now, its only 1.5 years old and the 'S' key stopped working due to heating issue. It only works when the laptop is hot. Like what shoddy work is that. I am never getting ASUS or recommending expensive ASUS products to anyone ever again.


Consumer lawsuit against ASUS for update 31.0810.1226.128 which stopped the wifi from working
Let me know if i can help you out too. We can together file a case with all the evidence that each one of us have. DM me and we shall gather all the further details and file a case

vamsikrisna
Star III
Please let me know how to file a case too. I have been circling around the service centre all the time and they do not resolve the problem, more over they changed the motherboard and broke certain exclusive function to that premium variant too.

vamsikrisna
Star III
@Devdutt Hi, can you please let me know how to file case in the consumer court and the details of the procedure please?

FunBike31
Zen Master III
vamsikrisna

@Devdutt Hi, can you please let me know how to file case in the consumer court and the details of the procedure please?


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While waiting for a more precise answer, you may find useful information on the official website.
https://consumeraffairs.nic.in/acts-and-rules/consumer-protection