Bought a Paid theme but no download button

[Ihrz]

Please tell us some basic information before asking for help:
Model Name: Rog Phone 5
Firmware Version:
Rooted or not: No
Frequency of Occurrence: Rare (First time)
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Credits was deducted but no download button. No purchase history too. Please advise. Thanks!

[ronald1985 · Accepted solution]

Ihrz

Please tell us some basic information before asking for help:

1. Model Name: Rog Phone 5
2. Firmware Version:
3. Rooted or not: No
4. Frequency of Occurrence: Rare (First time)
5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

Credits was deducted but no download button. No purchase history too. Please advise. Thanks!

Bought a Paid theme but no download button

As per post by an ASUS moderator, they are issuing a fix in the next FOTA:

AnwarPH

Please tell us some basic information before asking for help:

1. Model Name: rog5
2. Firmware Version:
3. Rooted or not: not
4. Frequency of Occurrence:
5. APP Name & APP Version (If your issue relates to the app):

In addition to the information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

I purchased a theme Asphalt 9 it is already charged to my gcash account and paid but unfortunately I cant download the theme.

Please see attached image.

ROG 5 THEME ASPHALT 9 PURCHASE ERROR PLS HELP

[Ihrz]

Thank you @ronald1985

[Gustav_ASUS]

// Closing thread. Please refer to the thread linked by @ronald1985 instead.