Audio Jack 3,5 is Not Working

[PeterS1]

My Asus Rog 5s audio jack suddenly not working after update android 13 version 33.0210.0210.221.

No headset icon on status bar when my headset plugged in to audio jack 3,5

Need help please,what should i do to solve this issue?

Thanks

[keren_ASUS]

Hi @PeterS1 

I'm sorry to hear this! 

Please follow the below troubleshooting steps:
1.Use a different headset/Use the same with a different phone
2.Run SMMI Test to check if there is any hardware issue
How to Enter SMMI_TEST (test hardware)
Go to Calculator=>type " .12345+= "
you will be entered to SMMI_TEST

If a hardware issue is found, please visit the service center. Please let us know what results you get. Thank you! 

[PeterS1]

Hi

Already follow the step

1. My headset working normal on other phone and try another headset still no working

2. Cannot run headset test because no headset conected to my phone although my headset is plugged in.

I think it is firmware issue,,because before updated,my headset working normally

Please advise on this issue

Thanks

[ZenBot]

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