Please tell us some basic information before asking for help: Model Name:ROG 5 Firmware Version: Rooted or not: NOT Frequency of Occurrence: Bought the theme cant download it. APP Name & APP Version (If your issue relates to the app): Built in theme store In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc. ======================================== I bought the theme yesterday I've tried rebooting the phone tried everything and it still shows error until now. I contacted the developer but havent got any answer from them until now! Is ASUS customer service this terrible?
Hi @KhShen , I have deleted one of your pictures as it showed some of your personal details related to that purchase as this is a public thread. Could you send here a screenshot of what you have in App store-> My themes -> Downloaded Thank you!
Hi @KhShen, Also regarding purchase history where you don't get to see your purchase, I would recommend you to clear cache in Setting>apps & notification>(all apps)>Themes> storage & cache>Clear cache. Let me know if you still don't get to see your purchase history