ARP_ASUSI shared the logs with them a long time ago and i got no response after that. I visited the service center and submitted my phone to get the motherboard replaced because the Asus team called me to confirm thats the only solution. And now the service center tells me it will take till 17th October for the repair because they ran out of motherboards and there is a delay from Asus' end. Keep in mind i deposited my phone on 17th September. So basically out of 12 months of warranty my phone is not even with me and its with the service center for 1 month. This is the service Asus gives for a 6 months old "Flagship" gaming phone? On top of that i cant find any way to purchase extended warranty for this device on any website or app, which by the way should be offered by Asus for free after the horrible software updates and service center experience to all ROG 5 users because i already know they will have atleast 2 more big problems coming up in the next 6 months given the current experience. And every representative on every platform for Asus does nothing but reply with a copy-paste response shifting the blame and not offering a solution. Purchasing Asus ROG 5 has been the biggest and most expensive mistake of my life. Even chinese companies like Oneplus and Xiaomi are giving spare parts for their 6 year old phones till date but Asus cant afford to ship the fricking motherboard of their 6 months old flagships.
If you haven't shared the logs with to the Twitter team, you can share the same with me. I will take the logs and share them with the concerned team. Currently, the process is to share logs, and once the team confirms you have to visit the service center for the solution. Apology for the experience.