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Unable to make and receive calls

ghostie192
Star II
Please tell us some basic information before asking for help:
Model Name: ASUS ROG 3 Zs661Ks
Firmware Version: 17.0823.2012.122
Rooted or not: Not
Frequency of Occurrence: Intermittent
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
I am unable to make or receive phone calls intermittently.
When someone calls me, they cannot get through.
When I try to dial out, the phone says dialing but it doesnt work.
I have to restart my phone to allow it to work, however, it will fail within a day again.
Take note that VOLTE is no enabled/available for my Carrier.
Please assist.

If this cant be fixed, please let me know where i can get a refund as this is a failure of the basic function of the phone.
Thanks!

10 REPLIES 10

realistix
Rising Star I
Try downloading google dialler app from playstore. ASUS dialler has lots of bugs.

ghostie192
Star II
realistix

Try downloading google dialler app from playstore. ASUS dialler has lots of bugs.


View post
Still not working 😞
Can someone from Asus reply? @Gustav_ASUS

Zetta
Star I
Same problem here. But on 5g network.

After updated this Firmware Version: 17.0823.2012.122, phone unable to call and receive calls. On 5g network.
Before that, on 5g network all working well.
Had to reset network settings to 4g and reboot to at least you can call and receive.
Now stuck at 4g network. If 5g - mobile data all working but the most basic phone calls not working.
Anyone has this experience?



Skrue
Star III
My issue before was I couldnt't hear anyone when someone called me, I had to call them back. A factory data reset helped me fix the issue. Try doin a reset and see if it helps.