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Sim slot 2 loses network randomly

ajinkya017
Rising Star II
Please tell us some basic information before asking for help:
Model Name: Rog Phone 3
Firmware Version: .122
Rooted or not: No
Frequency of Occurrence: once in every 1-2 days
APP Name & APP Version (If your issue relates to the app): NA
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Sim slot 2 loses network randomly. This is solved by restarting the phone or switching the sim off and on again. But this can only be done if it is known that the network is gone. Please help. There seems to be no problem with hardware considering it turns on after restart.
1 ACCEPTED SOLUTION

ARP_ASUS
Community Legend II
Hi ajinkya017,
Try the below troubleshooting:
Run SMMI test to check if anything related to hardware.
Use the same sim on a different phone/slot and swap sim
Factory reset your phone once
Make sure the Automatic network is selected so that the best network is picked in case there is any variation

View solution in original post

3 REPLIES 3

ARP_ASUS
Community Legend II
Hi ajinkya017,
Try the below troubleshooting:
Run SMMI test to check if anything related to hardware.
Use the same sim on a different phone/slot and swap sim
Factory reset your phone once
Make sure the Automatic network is selected so that the best network is picked in case there is any variation

ajinkya017
Rising Star II
Ok thanks. Will check and update if i find anything.
It is happening with automatic network selection on, so that possibility is eliminated.

ajinkya017
Rising Star II
So factory reset seems to have solved the problem. I am using the phone now for more than a week after resetting without this issue.