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ROG Kunai 3 USB Mode random disconnect!

rogeriskira
Rising Star I
Please tell us some basic information before asking for help:
Model Name: ROG Phone 3
Firmware Version: .99
Rooted or not: Not
Frequency of Occurrence: During Gaming with ROG Kunais 3
APP Name & APP Version (If your issue relates to the app): Still testing but noticed while playing Rockman X Dive
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
I paired my Kunai's with bluetooth and this doesn't seem to happen on bluetooth mode but while testing USB mode with the bumper on my ROG Phone 3. I noticed that randomly while playing Rockman X Dive my controller will disconnect (Green LED turns off and turns back on). When I first connected the controller the update firmware box appeared and I clicked update and it quickly disappeared not letting me know if everything went well. Then it asked for another update which I did and the same thing happened. SO not sure the firmware version or how to check.

I noticed after rebooting it didn't happen for a while but it did happen again. I checked the physical connection and it is really tight and secure. It just seemed to happen randomly.
47 REPLIES 47

ace_crdv
Star II
Same problem here. I was excited for the kunai then got greeted by this issue.

hendrayoseffa
Star II
rogeriskira

Oh so it's not a defect? Thats good. I'm glad I'm not the only one. After checking my firmware on my controllers I can confirm the Left has 3.3.3 and the right has 3.1.0 while bluetooth has 3.0.8) [They also show up as ROG Kunai Gamepad 2 in system hardware information]

Please assist ASUS as this is a problem. Can't be a "pro gamer" if the controller disconnects randomly during play.


View post
Can you tell me how to check the kunai's firmware? I got some problems too for my kunai

Gustav_ASUS
Community Legend III
@rogeriskira @ace.crdv @Ogghy
Can you help us out with device logs for this one? I'm sending you instructions via PM!

rogeriskira
Rising Star I
hendrayoseffa

https://zentalk.asus.com/en/discussion/comment/138662#Comment_138662

Can you tell me how to check the kunai's firmware? I got some problems too for my kunai


View post
Go to Settings>System>About Phone>Hardware Information (Do this while the controller is connected)

rogeriskira
Rising Star I
I will give you logs later today with video recording. Hopefully this will help the issue get pushed along. Thank you.