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ROG 3 suffers from heavy black crush issue

Cpz
Star III
Please tell us some basic information before asking for help:
Model Name:ROG
Firmware Version:
Rooted or not:not
Frequency of Occurrence:QKQ1.200419.002. WW_Phone-17.0823.2007.25
APP Name & APP Version (If your issue relates to the app):netflix,amazon prime india ,youtube(little bit)
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
I have brought device August 12 ,2020 through flipkart first sale at 6auhust. I was very happy until i open netflix ,it has vert bad black crush issue even at full brightness ,in 50pecent brightness colour washed out heavy black crush issue is this hardware or software issue??anyway im just gonna refund ....but i asked some of YouTubers they have none issue ,but for fellow customers only have this😓. I decided to live with this but some of units have no issue why i wanna live with this issue for years so i try to get refund and but 12gb varient.
In YouTube crush issue is little low when compared to netflix and amazon prime ,rather than that this dev is beast 😍
I have noticed heat in aero active coller side(40°to43°) always while playing pupg at 90hz,balanced,extream . although I'm staying in AC room 22°c all time!

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993 REPLIES 993

Sincerity
Star III
aguo1882

https://zentalk.asus.com/en/discussion/comment/129964#Comment_129964

Same, reducing the refresh rate fixes it, however other people say this is not the real fix.


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Yeah it's not a real fix especially since 60 hz and 144 Hz is a huge difference in smoothness..

idrianwilliam
Star II
I was previously a loyal Samsung user, but because the Exynos 990's performance was so bad I was forced to move to Rog 3 with Snapdragon 865+. But what is very unfortunate is the poor quality of the Asus rog 3. when you first bought it there were about 4 dead pixels, now it's about 13 dead pixels, I don't know how many will be later. have you experienced the same thing ?? Is the quality of OLED ASUS really that bad?

Aryan202
Community Legend I
idrianwilliam

I was previously a loyal Samsung user, but because the Exynos 990's performance was so bad I was forced to move to Rog 3 with Snapdragon 865+. But what is very unfortunate is the poor quality of the Asus rog 3. when you first bought it there were about 4 dead pixels, now it's about 13 dead pixels, I don't know how many will be later. have you experienced the same thing ?? Is the quality of OLED ASUS really that bad?


View post
Dead pixels is an hardware issue pal get the display replaced under warranty
If not it'll get much more worse
The people here are complaining about black crush(which is common now in new phones anyways) not dead pixels you probably have a defective unit

pradhyumna
Rising Star I
idrianwilliam

I was previously a loyal Samsung user, but because the Exynos 990's performance was so bad I was forced to move to Rog 3 with Snapdragon 865+. But what is very unfortunate is the poor quality of the Asus rog 3. when you first bought it there were about 4 dead pixels, now it's about 13 dead pixels, I don't know how many will be later. have you experienced the same thing ?? Is the quality of OLED ASUS really that bad?


View post
Not bad at all....it's worst!

Dr__SushP
Rising Star II
All those users still suffering from black crush after the .99 update... Please specify in which app and at what brightness are you facing the issue ? Also please mention the refresh rate ...