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ROG 3 suffers from heavy black crush issue

Cpz
Star III
Please tell us some basic information before asking for help:
Model Name:ROG
Firmware Version:
Rooted or not:not
Frequency of Occurrence:QKQ1.200419.002. WW_Phone-17.0823.2007.25
APP Name & APP Version (If your issue relates to the app):netflix,amazon prime india ,youtube(little bit)
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
I have brought device August 12 ,2020 through flipkart first sale at 6auhust. I was very happy until i open netflix ,it has vert bad black crush issue even at full brightness ,in 50pecent brightness colour washed out heavy black crush issue is this hardware or software issue??anyway im just gonna refund ....but i asked some of YouTubers they have none issue ,but for fellow customers only have this😓. I decided to live with this but some of units have no issue why i wanna live with this issue for years so i try to get refund and but 12gb varient.
In YouTube crush issue is little low when compared to netflix and amazon prime ,rather than that this dev is beast 😍
I have noticed heat in aero active coller side(40°to43°) always while playing pupg at 90hz,balanced,extream . although I'm staying in AC room 22°c all time!

screenshot-20200814-161049930.jpg
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993 REPLIES 993

Hitesh_Rai
Star I
Guys I think I found a solution. I just bought the ROG 3 12GB RAM & 256 GB Storage version a few days back. The black crush issue was killing the whole vibe! I am also finding the battery life not too great either (was expecting to be blown away seeing all the available reviews on youtube), but that is an issue for a different thread.
Solution:
Install this app called "Screen Balance" from app store.
Give it all the permissions required.
On the main screen of the app, choose the first option to be "Fluorescent" (refer attached screenshot)
Choose the "Strength" to 50% (refer attached screenshot)
Switch it on.
Voila! The Black crush is gone.
I just used it myself and thought I should post it here for everyone who is returning it. Since this seems like a software bug, ASUS must be working on it.

Original Source for my solution: Youtube Video==>nAeZYLfvVSg (since apparantly I cannot post whole links)

aravindrajamv
Star I
Dear Asus team,
I bought the new Asus ROG3 12GB version with high expectations. But the display has many issues. Black crush, display flickering. Heating issue is also there, even while slow charge enabled. Kindly do the needful.

Nadzi
Rising Star I
When I don't focus on the problem with black ...
Can anyone try Dead Trigger 2 and share a picture on the game's home screen?
Do you also have such a burnt white color in the picture?
The display is set to the default colors immediately after turning on the device




screenshot-20200830-224806492.jpg

jairoconcepcion
Star III
Nadzi

When I don't focus on the problem with black ...

Can anyone try Dead Trigger 2 and share a picture on the game's home screen?

Do you also have such a burnt white color in the picture?

The display is set to the default colors immediately after turning on the device

screenshot-20200830-224806492.jpg


View post
screenshot-20200830-232513999.jpg
Ok