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ROG 3 suffers from heavy black crush issue

Cpz
Star III
Please tell us some basic information before asking for help:
Model Name:ROG
Firmware Version:
Rooted or not:not
Frequency of Occurrence:QKQ1.200419.002. WW_Phone-17.0823.2007.25
APP Name & APP Version (If your issue relates to the app):netflix,amazon prime india ,youtube(little bit)
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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I have brought device August 12 ,2020 through flipkart first sale at 6auhust. I was very happy until i open netflix ,it has vert bad black crush issue even at full brightness ,in 50pecent brightness colour washed out heavy black crush issue is this hardware or software issue??anyway im just gonna refund ....but i asked some of YouTubers they have none issue ,but for fellow customers only have this😓. I decided to live with this but some of units have no issue why i wanna live with this issue for years so i try to get refund and but 12gb varient.
In YouTube crush issue is little low when compared to netflix and amazon prime ,rather than that this dev is beast 😍
I have noticed heat in aero active coller side(40°to43°) always while playing pupg at 90hz,balanced,extream . although I'm staying in AC room 22°c all time!

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993 REPLIES 993

anjubunny123
Zen Master I
don't know about a fix for black tint but I am a Rog 2 user and I never got a fix for red tint in Rog 2 .we Rog 2 users have black crush but not as worse as Rog 3 and the biggest issue of Rog 2 was red tint,it was never solved
Are Rog 3 users also experiencing red tint?
note:black crush is also present in Rog 2 but not this worse

Melqui
Zen Master I
LOL, until today ROG 2 have black crush... Buy another phone if you don't like.

Varin
Star I
Issue is fixable i used a software did some settings and it's working it's just software issue. Application name is screen balance

anjubunny123
Zen Master I
no wonder apple is sticking to 60hz OLED panel for 2020 while asus is pushing high refresh rates with tints ,black crushes and so on
apple is just waiting for this whole refresh rate tech to evolve and display panels tech to get fixed from these issues .smart move apple

Chadi
Star II
Just got mine yesterday and also noticed it has this issue. I thought the video or image quality might be the problem but when viewing the same media on my laptop screen or Samsung phone, it's clear the problem is with the ROG Phone 3 display. Just try watching the new Batman trailer to see what I mean.

The Screen Balance app others have mentioned somewhat reduces the problem BUT it makes your screen look washed out (blacks become more like dark gray). I'll try to have it checked by the service center when I get the chance. Bought from ROG store in Megamall (Philippines).