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ROG 3 suffers from heavy black crush issue

Cpz
Star III
Please tell us some basic information before asking for help:
Model Name:ROG
Firmware Version:
Rooted or not:not
Frequency of Occurrence:QKQ1.200419.002. WW_Phone-17.0823.2007.25
APP Name & APP Version (If your issue relates to the app):netflix,amazon prime india ,youtube(little bit)
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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I have brought device August 12 ,2020 through flipkart first sale at 6auhust. I was very happy until i open netflix ,it has vert bad black crush issue even at full brightness ,in 50pecent brightness colour washed out heavy black crush issue is this hardware or software issue??anyway im just gonna refund ....but i asked some of YouTubers they have none issue ,but for fellow customers only have this😓. I decided to live with this but some of units have no issue why i wanna live with this issue for years so i try to get refund and but 12gb varient.
In YouTube crush issue is little low when compared to netflix and amazon prime ,rather than that this dev is beast 😍
I have noticed heat in aero active coller side(40°to43°) always while playing pupg at 90hz,balanced,extream . although I'm staying in AC room 22°c all time!

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993 REPLIES 993

RAIDEN_
Rising Star II
Just hoping that this black crush fix fota will actually fix all of its issue i.e black crush in other apps too

Aryan202
Community Legend I
Aman89053

@Anders_ASUS it's not coming only from Netflix ..black crush is everywhere..games ,YouTube photos, videos etc

And how can we be patient about this .. it's a big issue and there is no official Statement from asus till now that they r going to fix this soon..what if nothing happened?


View post
He did say they are looking into decreasing the black crush overall

Aman89053
Rising Star II
Averan

https://zentalk.asus.com/en/discussion/comment/105118#Comment_105118

He did say they are looking into decreasing the black crush overall


View post
No it's everywhere offline online everywhere .
Please don't spread any kind of false news

Anders_ASUS
Hall of Fame III
Aman89053

https://zentalk.asus.com/en/discussion/comment/105123#Comment_105123

No it's everywhere offline online everywhere .

Please don't spread any kind of false news


View post
What I said is that the worst black crush can be seen in netflix. This is because of the brightness bar bug which we will fix.
We will also adress the overall experience (which includes "offline online everywhere")
Averan is not spreading false news. He read my entire message and informed you that you missed this part. You should have read my message again instead of being impolite to other users

deeppaul589
Zen Master I
These issues are what Asus phone users should be ready to accept. I understood that the harsh way, there are display issues in ROG 2 as well , which are never ackwneledged. Eg, fingerprint, brack crush. Issues with their phone app, how they handle call during gaming, etc.
Many of these issues are small and, but absolutely irretating. But most of times these are never ackwneledged. And if you complain........., fanboy team comes bombarding