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ROG 3 keeps restarting randomly by itself

luv_v_jiandani9
Star II
Please tell us some basic information before asking for help:
Model Name: ROG PHONE 3
Firmware Version: cannot find it
Rooted or not:. NOT ROOTED
Frequency of Occurrence: 4-5 TIMES IN THE LAST MONTH
APP Name & APP Version (If your issue relates to the app): LATELY FACEBOOK BUT OTHERS AS WELL
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
 ROG 3 keeps restarting automatically and randomly, it happened about 4 - 5 times in the span of the one month I've had this phone, messaged on instagram and they said try clearing system cache which i did and also in safe mode but i faced the same issue again today while scrolling through Facebook.
My device is upto date with the updates that came and I was hoping to find a solution here.
please advise me on how this can be resolved.
thanks
Luv Jiandani.

9 REPLIES 9

XKOMODOTCOM
Rising Star I
Just try to update firmware to new version ww.17.0823.2008.78 via FOTa and than Factory Reset 🙂

luv_v_jiandani9
Star II
XKOMODOTCOM

Just try to update firmware to new version ww.17.0823.2008.78 via FOTa and than Factory Reset 🙂


View post
How do i update firmware?

XKOMODOTCOM
Rising Star I
luv.v.jiandani98

https://zentalk.asus.com/en/discussion/comment/121388#Comment_121388

How do i update firmware?


View post
Setting -> System -> System Update -> Check Update 😁

luv_v_jiandani9
Star II

XKOMODOTCOM

https://zentalk.asus.com/en/discussion/comment/121390#Comment_121390

Setting -> System -> System Update -> Check Update 😁


View post
It is upto date... Same firmware version.